Legal Notice

Store operator

POPHOARD is an online store operated by TooHot Media Limited. We sell pop-culture merchandise, accessories, collectibles, and related products through our online storefront.

Customer support

For questions about an order, shipping, returns, payments, product information, privacy, or general support, please use the current contact details or contact form published on our website.

Business and partnership enquiries

For brand, licensing, supplier, or commercial enquiries, please use the business contact details published on our website. We may use different contact channels for customer support and business enquiries.

Returns

Do not send a return to a warehouse or business address without receiving return instructions first. The correct return destination can depend on the order and fulfillment location.

Authenticity and licensing

POPHOARD focuses on pop-culture merchandise sourced through established suppliers and distribution channels. Where a product is described as officially licensed or authorized, that description is based on the product and supplier information available to us.

Brand, franchise, manufacturer, or licensing information may be shown on the product page or packaging where available. Packaging and labeling can differ between regions, production runs, and manufacturers.

Authenticity concerns

If you have a reasonable concern about the authenticity or licensing status of an item you received, please contact us with your order number and clear photos of the item and packaging. We will review the information available to us and provide an appropriate response.

Independent retailer notice

Unless a product page expressly states otherwise, POPHOARD is an independent retailer and is not itself the owner of the third-party characters, trademarks, or entertainment properties shown on the products we sell.

Intellectual property

The site and its original content are protected by applicable intellectual-property laws. Third-party brand names, characters, artwork, trademarks, and product imagery remain the property of their respective rights holders.