Shipping Policy

Where we ship

Available shipping destinations are shown at checkout. If your destination can be selected and a shipping option is displayed, we can currently accept an order for that destination.

Shipping cost and delivery estimates

Shipping charges, available delivery methods, and any estimated delivery information are shown during checkout before you place your order. Where a free-shipping promotion applies, the applicable threshold and eligibility will be shown on the storefront or at checkout.

Order processing and tracking

After you place an order, you will receive an order confirmation. When tracking is available, we will send the tracking information after the order has been prepared for shipment. Tracking updates are provided by the carrier and may not appear immediately after dispatch.

Taxes, VAT, customs duties and import charges

International orders may be subject to taxes, import VAT, customs duties, customs-processing fees, brokerage fees, or carrier handling charges imposed by the destination country or local authorities.

Customers in Europe, including the European Union, should be aware that an order imported into the destination country may be subject to local VAT and customs-related charges. Depending on how the order is shipped and processed, these amounts may be collected during checkout or requested by the carrier, postal service, customs authority, or another local agency before or upon delivery.

Unless a tax or duty is explicitly shown as included or collected during checkout, charges assessed by the destination country are generally the responsibility of the recipient. We do not control the amount charged by local customs authorities or carriers.

Delivery issues

If an order appears significantly delayed, the tracking shows delivery but you cannot locate the parcel, or the package arrives damaged, please contact us through the support details shown on our website. We will review the order and, where appropriate, work with the carrier or fulfillment partner.