Shipping policy
POPHOARD Shipping Policy
Effective date: October 30, 2026
Destinations
We currently accept new orders for eligible United States delivery addresses only. Our current standard shipping zone covers the contiguous United States; Alaska, Hawaii, US territories and other unsupported addresses are not included unless checkout expressly offers an available delivery method. The full delivery address and postcode determine eligibility.
Processing and delivery estimates
In-stock orders are dispatched within 24 hours after payment confirmation. US standard transit is estimated at 3β6 business days after dispatch. Any separately disclosed processing, pre-order or dispatch period must also be considered. Product-page date ranges are estimates, not guaranteed delivery dates. Address-specific information shown at checkout or agreed in the order confirmation takes precedence. Weekends, public holidays, weather, customs, carrier disruption, address errors and peak periods may affect timing.
If we cannot ship within a promised dispatch period, we will notify you and provide any delay-consent, cancellation and prompt-refund options required by applicable law. If no dispatch time is stated, applicable shipment deadlines still apply; a general delivery estimate does not remove those rights.
Shipping charges and free shipping
Free standard US shipping applies when the order's qualifying merchandise subtotal is US$59 or more after discounts. This is a store-wide threshold, not a Stitch-only or other collection-specific offer. Taxes and shipping charges do not count toward the US$59 merchandise threshold. Below US$59 after discounts, standard shipping is charged according to the order's shipping weight and the applicable delivery address. Available methods and final charges are shown at checkout before payment.
Free shipping is available only where a supported shipping method is offered. Restricted products, unsupported postcodes or unavailable delivery services may prevent delivery. Any separately selected paid delivery service is charged as shown at checkout.
Current US standard shipping rates below US$59
The following USD rates apply to the order shipping weight calculated at checkout. The current paid rate table covers weights up to 5,000g. If no method is offered for your address or order weight, contact us before ordering.
| Order shipping weight | Shipping charge (USD) |
|---|---|
| 0β100g | US$5.99 |
| Over 100g to 200g | US$6.99 |
| Over 200g to 300g | US$8.99 |
| Over 300g to 450g | US$10.99 |
| Over 450g to 700g | US$14.99 |
| Over 700g to 1,000g | US$17.99 |
| Over 1,000g to 1,500g | US$25.99 |
| Over 1,500g to 2,000g | US$33.99 |
| Over 2,000g to 2,500g | US$39.99 |
| Over 2,500g to 3,000g | US$47.99 |
| Over 3,000g to 3,500g | US$54.99 |
| Over 3,500g to 4,000g | US$62.99 |
| Over 4,000g to 4,500g | US$70.99 |
| Over 4,500g to 5,000g | US$77.99 |
When the merchandise subtotal reaches US$59 after discounts, eligible standard US delivery is free. Taxes and delivery charges do not count toward that threshold. Final address eligibility, discounts and shipping charges are confirmed at checkout.
Split shipments and tracking
An order may arrive in separate parcels or on different dates. We provide shipment and tracking details when available. A shipping label or initial tracking entry does not necessarily mean the carrier has received the parcel; tracking can take time to update.
Address accuracy and changes
Check your recipient name, street address, apartment number, postcode and contact information before ordering. Contact us promptly to request a change. Changes are not guaranteed after fulfillment begins. Any lawful costs arising from an incorrect address, refused delivery or unclaimed parcel will be explained; charges are not imposed where applicable law places responsibility on us.
Taxes, import duties and customs
Products may ship directly from China or another fulfillment location identified for the order. Taxes and duties collected by us are shown at checkout. Unless expressly included, destination import duties, customs-clearance, brokerage or carrier charges may be payable separately where applicable. We do not misdeclare goods as gifts or understate their value. Nothing requires payment of a charge that applicable law requires us to bear or disclose but that we failed lawfully to disclose.
Delayed, missing, damaged or incorrect deliveries
Contact support@pophoard.com or use Contact Us with your order number and the available details. We will review the shipment and, where appropriate, investigate with the fulfillment partner or carrier and provide the remedy due. Keep relevant packaging and photographs where reasonably possible; an unboxing video is not a condition of mandatory remedies.
See our Return and Refund Policy for returns and refunds.
Nothing in this policy excludes mandatory consumer rights or remedies that cannot lawfully be excluded. Existing purchases retain the terms and mandatory rights that applied when the order was placed.